FREQUENTLY ASKED QUESTIONS

Online, we accept credit and debit card payments from most major issuers including Visa, Maestro and American Express. You can also pay using Apple Pay and Google Pay. Klarna is also available. In store, we accept most major credit and debit cards as well as cash. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

Yes! we accept installments and also Our finance partner, Klarna, offers a number of finance options including Pay Later. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

We want you to love your new wig style, so we have put together this FAQ on wig wearing. Of course, if you have any other questions about styling, how to wear or colours, send us an email or hop over to our social media channels and leave a question there. One of our wig experts will be able to help!

Like most items you purchase, the price is a reflection of quality. The higher the quality the higher the price. There are many different types of materials that can be used to make wigs, including various types of synthetic fibres and human hair. For example, some synthetic fibre is softer and silkier than other types, therefore, making the wig more expensive. Some materials used inside the wigs are lighter and more durable, therefore increasing costs.

A lace front wig has sheer mesh at the hairline of the wig. This sheer coloured mesh (or lace) has individual hairs tied to it. The sheer mesh will blend in with your skin tone, so the individually tied hairs on it, will look like they are growing out of your head! We love this style of wig as it created a natural looking hairline that is good for wearing your hair back off your face.

All of our wigs have adustable caps to fit most heads and to help you achieve a custom fit look.

First, secure your own hair by using a wig cap. Hold the wig by the back (where the tags are) and shake to freshen up the fibre. Loosen the velcro straps or hooks in the back of the wig, as you can resize later. Grasp the wig by the sides and slip it over your head. Adjust so that the two tabs on each side of the wig are resting by your ears and so that the front of the wig is aligned to your own hairline.

We have a range of specially formulated care and styling products including conditioner, fibre oil, revitaliser and finishing spray to help keep your new hair looking and feeling great.

Your wig can be styled by using a wire brush, a wire pick or your fingertips. Your wig was designed with a basic style but the variations you can achieve through styling are limitless. Added height can be achieved by gently lifting with a brush. If you want added fullness as well, tease or back comb then smooth the surface hair over the teasing. To return your wig to its basic style, simply brush thoroughly, clean and allow to air dry.

It depends on the type of fibre used in the wig you choose: Synthetic Fibre: You cannot use heat utensils on a synthetic wig, as the intense heat will melt the fibres and damage your wig. Also beware of standing near open fire or under a heat lamp (eg at a pub!) as being close to intense heat can damage fibres. True2life or Heat Stylable Fibre: Can be gently heat styled up to 180C. Please still be careful and read and follow the instructions enclosed with the piece or wig for the best results. Human Hair: Can be gently styled. Just like any human hair, it is easily damaged, so use a low heat as possible and be gentle! Human hair pieces and wigs are generally more expensive, so taking good care of them will ensure that they keep looking amazing for longer.

Yes, we send your packages via the Royal Mail International Signed For. This service will require a signature on delivery. The cost of this service is calculated at checkout. Royal Mail states that this service can take between five and fourteen working days. while UPS takes 2-4 working days. Please be aware that Royal mail is not a trackable service outside the UK. but UPS is a trackable service

We use Royal Mail first class signed for (wigs under £200). For wigs or orders totally over £200 we use Royal Mail Guaranteed service (insured up to £2,500).

If you are not at home to receive your order, the postman will leave a ‘While You Were Out’ card and you can then collect your order from your local sorting office.

We offer a 14-Day returns period. Full details can be found in our Delivery & Returns policy.

Yes, however, you must ensure that label is left attached, that the wig is not damaged, and that it hasn't come into contract with strong smells. We are unable to accept returned wigs that smell, have labels removed or show any signs or wear/damage. Our Delivery & Returns policy has full details. it must be returned in the same perfect condition

Yes, you can return wigs for an exchange, but we recommend that you speak to or visit a hair specialist, especially if you are new to wig wearing, so that we can to ensure you find the perfect one for you.

Unfortunately not, as soon as tags are removed the item cannot be returned

Yes, you can use our new click and collect (local pickup) service to order online and collect from our liverpool salon. We'll notify you when your order is ready to collect.